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Delete your account

Last updated

Making the request

Account deletion is requested by email. You do not need the app to do it.

  1. Write to support@wenous.fr from your WeNous account’s email address, with the subject “Delete my account”.
  2. We check that the request comes from the account’s address, then delete the account.
  3. You receive a confirmation by email.

Requests are handled within one month at most. If you no longer have access to your account’s email address, write to us anyway and say so: we will ask you for something to confirm that the account is yours.

Before you ask

  • Deletion is permanent: the account cannot be restored.
  • If you are the last owner of a relation that has other members, ownership will pass to the longest-standing member. You can choose your successor yourself before making the request, from the relation’s members.
  • A relation in which you are the only member will be deleted.

What is deleted

Immediately

  • The account can no longer sign in.
  • All its sessions are closed, on every device.
  • It leaves all its relations, and its departure appears in their activity log.
  • It no longer receives any reminders.

30 days later

  • The account’s email address is replaced with an anonymous value. Until then, it cannot be used to sign up again; after that, it can.
  • The profile photo is deleted, including from our photo storage provider.

What is kept

So that the other members’ accounts and history stay accurate, some data is not erased:

  • your first name, last name and date of birth;
  • the expenses you paid and your shares: they remain in the balances, where your name is still visible to the other members;
  • what you entered in your relations, which remains available to their members;
  • past activity, where your actions appear without your name;
  • your Personal tasks and events, which are no longer visible to anyone.

This data is not deleted automatically.

Deleting only some data

You can also ask for some of your data to be erased without deleting your account, by writing to support@wenous.fr. Your profile photo, first name, last name and date of birth can also be changed directly in your profile.

To learn more about your data and your rights, see the privacy policy.